You need to undergo the account validation process. Passing the validation is the only way to regain access to your account. Please be informed that we take account security seriously and we need to establish the account ownership first before we send the password reset link. This process is to prevent hackers from accessing your account.
In this method, you will be asked to provide a contact email where a password reset link will be sent after you validated your account. I suggest that you provide a working email for you to receive the password reset link.
Please go to “https://account.live.com/pw” to start the validation process and follow the steps below:
1.Enter your Microsoft account and type in the characters you'll see in the pictures
2. Hit Next.
3. Click "I can’t use any of these options".
4. Enter your Microsoft account you are trying to get back into
5. Enter a working email address where should we contact you.
6. Click “Next”.
7. Fill-up the form and click “Submit”. Read More ( )
In this method, you will be asked to provide a contact email where a password reset link will be sent after you validated your account. I suggest that you provide a working email for you to receive the password reset link.
Please go to “https://account.live.com/pw” to start the validation process and follow the steps below:
1.Enter your Microsoft account and type in the characters you'll see in the pictures
2. Hit Next.
3. Click "I can’t use any of these options".
4. Enter your Microsoft account you are trying to get back into
5. Enter a working email address where should we contact you.
6. Click “Next”.
7. Fill-up the form and click “Submit”. Read More ( )
